Gurumek

Legal

Refund Policy

There are two kinds of payments on the platform: creators paying for their plan, and students paying creators for courses. Each is handled differently.

01Creator plan payments

  • Monthly plans can be cancelled at any time. Cancellation stops the next renewal, and the current month is not refunded.
  • Yearly plans can be refunded in full if you cancel within 14 days of the first yearly payment. After 14 days, the plan stays active until the end of the paid year.
  • If you are charged twice or charged after cancelling, write to us and the extra charge will be refunded.

02Platform fee on the Solo plan

When a creator refunds a student on the Solo plan, the platform fee for that sale is returned to the creator as well.

03Student course payments

Students buy courses directly from the creator. Each creator sets their own refund policy, which appears on their course sales page or checkout.

Students should send refund requests to the creator first. Creators can issue full or partial refunds from their dashboard.

04Payment gateway charges

Gateway processing charges may not be returned by the gateway on refunded payments. This depends on the gateway's own terms.

05How long refunds take

Once approved, refunds are sent back to the original payment method. UPI refunds usually arrive within 5 to 7 working days, and card refunds can take up to 10 working days depending on the bank.

Questions about this policy?

Write to us through the Contact us page.